HMK Warranty Guidelines and Process

What is covered by my warranty policy?

HMK's limited warranty covers materials or workmanship found to be defective like:

• Stitching falling apart or blowing out.
• Zippers not opening or closing properly
• Buttons falling off

What Is not covered by my warranty policy?

The HMK limited warranty does not cover damage caused by regular wear and tear like:

• Holes created by constant friction or engine heat
• Scratches on goggle lenses
• Harsh Impacts
• Abuse, negligence or reactions to harsh detergents

Outerwear Warranty

All HMK Outerwear is covered by a two year limited warranty. This limited warranty covers materials and/or workmanship found to be defective (as determined by the manufacturer) within 24 months from date of purchase. Products found to be defective will be repaired or replaced as determined by the manufacturer. This warranty also covers Nunavut heated gloves.

Boot Warranty

All HMK Boots are covered by a one year limited warranty. This limited warranty covers materials and/or workmanship found to be defective (as determined by the manufacturer) within 12 months from date of purchase. Products found to be defective will be repaired or replaced as determined by the manufacturer.

If you are having issues with your Boa cable or dial please contact boafit.com for replacement parts. All Boa parts are covered under a lifetime warranty

Accessory Warranty

All HMK Accessories are covered by a one year limited warranty. This limited warranty covers materials and/or workmanship found to be defective (as determined by the manufacturer) within 12 months from date of purchase. Products found to be defective will be repaired or replaced as determined by the manufacturer.

Bag Warranty

All HMK Bags are covered by a one year limited warranty. This limited warranty covers materials and/or workmanship found to be defective (as determined by the manufacturer) within 12 months from date of purchase. Products found to be defective will be repaired or replaced as determined by the manufacturer.

How to Submit your Warranty Claim

Step 1

Evaluate the Validity of your warranty Claim.

• Was the product purchased within the specified time frame?
• Does the damage appear to be caused by defective materials or workmanship?
• Does the damage appear to be caused by constant wear, heat, abuse or neglect?

Step 2

To start your warranty process, send an email to warranty@hmkusa.com with the following information:

• Your contact information: Name, phone number, email, and shipping address
• Details about the product your are having issues with including: Name of the item, Color, Size, and where you bought the product
• Describe the issue you are having, i.e. waterproofing, stitching, etc.
• Attached your proof of purchase or receipt as an attachment
• Attach photos clearly showing the issue 

Step 3

Once your email is received, we will verify with you if the item needs to be sent in for review or repair. If the item needs to be sent in for review or repair we will contact you with an RA number and instructions

Step 4

 Once you receive the RA number, you can then ship your clean item to us with the following attached:

• Include a copy of the original proof of purchase
• Include a brief description of the problem and mark the issue with a piece of masking tape
• Print the RA number provided clearly on the outside of the box

Ship the claim to:

HMK USA

Attention: RA#______

1767 12th St #225

Hood River, OR 97031

 

For additional questions contact HMK at (541) 386-3262